Free delivery orders over 59€ to Posti's pickup points! 

Terms and conditions

Terms and conditions

Seller

Mokkamestarit Oy
Kuukuja 8E
33420 Tampere

Phone/fax: 03-2530145
Email: mokkamestarit@mokkamestarit.fi

Business ID: 0891147-4

Domestic delivery

Delivery time

Orders are shipped in 2 - 4 weekdays.

Delivery methods and costs

Orders are delivered through Posti. Parcel can be picked up from the pickup point chosen during checkout. Customer receives an SMS-message when the parcel can be collected.

Customers can also pickup their order from our roastery at Kuukuja 8E, 33420 Tampere during weekdays 9:00 - 17:00.

To Your Door -products are delivered home and free of charge.

Delivery cost for orders under 59€ is 5,90€. Orders over 59€ are delivered free of charge.

Delivery abroad

Mokkamestarit Oy delivers coffees and teas in EU region following:

Region 1: Netherlands, Belgium, Latvia, Lithuania, Luxembourg, Sweden, Germany, Denmark, Estonia. Region 2: Bulgaria, Spain, Ireland, United Kingdom, Italy, Austria, Greece, Croatia, Cyprus, Malta, Monaco, Portugal, Poland, France, Romania, Slovakia, Slovenia, Czech Republic, Hungary.

Deliveries outside EU, please contact paahtimo@mokkamestarit.fi

Ordering is through our web shop. Delivery time approx. 3-7 days. Goods are delivered by Finnish Post.

Delivery charges are calculated based on the total weight of your basket:

Region 1: 0 – 2 kg: 18,70€ 2 – 5 kg: 21,10€ Maximum delivery weight 5kg.

Region 2: 0 – 2 kg: 23,40€ 2 – 5 kg: 28,50€ Maximum delivery weight 5kg.

Prices are valid until further notice and VAT is included.

Prices

Prices include Finnish VAT. We reserve all rights.

Right to return

You have the right to cancel your order and return products for 14 days after ordering. The product has to be unopened and unused in its original packaging. Customer covers all immediate expenses.

When cancelling your order, please provide your invoice number, contact information and bank account number. Returns should be informed to paahtimo@mokkamestarit.fi

If the order is not collected, the contract shall be deemed to have expired. In this case, the customer will be refunded for any payments made, excluding a 10€ return fee.

Courses

The seller has the right to reschedule or cancel any course that doesn't meet the minimum number of participants. Possible cancellations are informed after the last day of registration.

Cancellation policy

We charge 50% fee for all cancellations made after the last day of registration. Full charge is for all cancellations made in less than two days prior to course. Attendee may appoint another person to replace him.

Online Banking


Paytrail Oyj handles webbank payment and financial services in co-operation with Finnish banks and credit institutions.

If you want to pay using Visa, Visa Electron or MasterCard, Mokkamestarit Oy acts as a marketer and handles the order. Paytrail Oyj is responsible for any claims. Paytrail Oyj acts as a seller and trade is made between the customer and Paytrail Oyj.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 JYVÄSKYLÄ
Tel: 0207 181 830
asiakaspalvelu@paytrail.com

Guarantee

Mokkamestarit Oy guarantees that goods fulfill speciality coffee and tea standards. In case of dissatisfaction please contact paahtimo@mokkamestarit.fi.

Privacy policy


Mokkamestarit Oy's Customer Register Privacy Policy

A privacy policy in accordance with Section 10 of the Personal Data Act (523/99).

1. Data Controller
Mokkamestarit Oy (0891147-4)

Contact information:
Mokkamestarit Oy
Reija Paakkinen
Kuukuja 8E
33420 Tampere
050 553 5003
toimisto@mokkamestarit.fi

2. Data Subjects
The register includes Mokkamestarit Oy's customers and potential customers.

3. Purpose of use of personal data
Personal data is processed based on the registered customer relationship and consent.

Personal data is processed only to manage the customer relationship and to provide information about our services and products.

4. Personal data stored in the register
The customer register contains the following information:

Contact information provided by the customer (name, postal address, billing address, telephone number, email address), customer information, contract information, order history.

Cookies

As their name suggests, strictly necessary cookies are essential for the normal operation of the service. These include, for example, a cookie used to store cookie settings or a cookie that remembers products in an online store's shopping cart.

_GRECAPTCHA: Stores a code for users to impersonate another person.
cookiefirst-consent
This cookie saves your cookie settings for this website. You can easily change these or withdraw your consent.
cookiefirst-consent: This cookie saves your cookie settings for this website.
cookiefirst-id: This cookie contains your unique ID, so CookieFirst can recognize unique visitors to this website
MCFS: The cookie is used to ensure the operation of the site.

Performance
_ga : Registers a unique ID for the website visitor to track how the visitor uses the website. The data is used for statistical purposes. Data transfer to third countries: USA. Google LLC. is certified by the Data Privacy Framework, which shows that your rights as a data subject can be guaranteed.
_ga_********: This cookie stores a unique ID for the website visitor and tracks how the visitor uses the website. The data is used for statistical purposes. Data transfer. to third countries: USA. Google LLC. is certified by the Data Privacy Framework, which shows that your rights as a data subject can be guaranteed.

Advertising
_gcl_au: This cookie is set by Google Adsense to test cross-site advertising.

This cookie is set by DoubleClick net (owned by Google) to determine whether the website visitor's browser supports cookies. Data transfer to third countries: USA. Google LLC. is certified by the Data Privacy Framework, which shows that your rights as a data subject can be guaranteed.

5. Rights of the data subject
The data subject has the following rights, requests for which should be made to the address toimisto@mokkamestarit.fi or Mokkamestarit Oy, Kuukuja 8E, 33420 Tampere.

Right of inspection
The data subject has the right to check the personal data we have stored.

Right to rectification
The data subject may request that incorrect or incomplete data concerning him or her be corrected.

Right to object
The data subject may object to the processing of personal data if he or she believes that the personal data has been processed unlawfully.

Prohibition of direct marketing
The data subject has the right to prohibit the use of data for direct marketing.

Right to erasure
The data subject has the right to request that the data be deleted if the processing of the data is not necessary. We will process the deletion request, after which we will either delete the data or provide a justified reason why the data cannot be deleted.
It should be noted that the controller may have a statutory or other right not to delete the requested information. The controller is obliged to retain accounting records for the period specified in the Accounting Act (Chapter 2, Section 10) (10 years). Therefore, accounting records cannot be deleted before the expiry of the period.

Withdrawal of consent
If the processing of personal data concerning the data subject is based solely on consent and not, for example, on customer status or membership, the data subject may withdraw consent.

The data subject may appeal the decision to the Data Protection Ombudsman
The data subject has the right to demand that we restrict the processing of the disputed data until the matter is resolved.

Right to appeal
The data subject has the right to lodge a complaint with the Data Protection Ombudsman if he or she believes that we are in breach of applicable data protection legislation when processing personal data.

Contact information for the Data Protection Ombudsman: https://tietosuoja.fi/yhteysti...

6. Regular data sources
Customer data is regularly obtained through the controller's own operations and from the data subject himself.

7. Regular data transfers
We have ensured that all our service providers comply with data protection legislation.

8. Processing 
Personal data is generally processed for as long as the customer relationship is valid. The data subject can unsubscribe from our marketing list via the link in each marketing email we send.

9. Processors of personal data
The controller and its employees process personal data. We may also partially outsource the processing of personal data to a third party, in which case we guarantee through contractual arrangements that personal data is processed in accordance with applicable data protection legislation and otherwise appropriately.

10. Transfer of data outside the EU
Personal data may be transferred outside the EU or the European Economic Area within the limits permitted by the Personal Data Act.

11. Automated decision-making and profiling
We do not use data for automated decision-making or profiling.

12. Principles of register protection
Manual material is stored in a locked state. Electronically processed data is protected from parties outside the organization by appropriate information security programs (firewall, antivirus). Computer equipment is kept in locked premises.

Within the organization, only designated persons have access to the register data. All employees in the organization have signed a confidentiality agreement.

Gift cards used in the shopping cart